This help file will guide you through what actions to take if you have issues with Social Media in eDesk. Before you start You…
The Google Reviews integration allows you to request Google reviews based on the orders you received from your marketplaces and webstores. This…
The eDesk API enables you to connect eDesk to the other applications that you use to sell, track, and manage your shop, so that they can send…
eDesk brings all your customer queries into one place, with related order details and conversation history. We understand the importance…
eDesk integrates with a wide range of different marketplaces, webstores, support email & comms, social media, automation & management, tracking…
By including a signature at the bottom of the messages you send to your customers, you'll give your customers a more personal experience and…
If your Gmail email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
If your Outlook email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
If your Yahoo email forwarding verification has failed, there may be a few reasons why. Let us help you by making sure you have successfully…
More buyers than ever use Instagram to contact brands with pre and post-sales queries. eDesk now imports DMs and mentions directly from Instagram…
Twitter is a popular way for customers to contact brands with pre and post-sales queries. Connecting your Twitter Page will allow all…
This help file will guide you through what actions to take if you receive a Channel Connection Failed error in eDesk. Before you start You…
This help file will guide you through what actions to take if your replies are not sending in eDesk. Before you start You need…
Facebook is a popular way for customers to contact brands with pre and post-sales queries. Connecting your Facebook Business Page will allow…
In 2020, Microsoft announced the release of OAuth 2.0 support for POP, IMAP, and SMTP AUTH. This means that they are deprecating the older basic…
